FAQ

• Take off jewelry before bathing, swimming, or exercising; water, sweat, and chemicals can cause the gold layer to fade or tarnish

• Apply perfumes, lotions, and sprays before putting on your jewelry to prevent buildup and maintain shine

• Wipe gently with a soft, lint-free cloth after each wear to remove oils and preserve brilliance

• For purchases of $50 or more, store your jewelry in our complimentary keepsake container to keep each piece safe and organized.

• Remove before swimming, showering, or exercising to protect both the gold vermeil and gemstones from moisture and chemicals.

• Avoid direct contact with perfumes, lotions, and hair products, as these can dull both the gold finish and the stones.

• Clean gently with mild soap, lukewarm water, and a soft brush; dry thoroughly and avoid ultrasonic cleaners.

• For purchases of $50 or more, store your jewelry in our complimentary keepsake container to keep each piece safe and organized.

• Remove before swimming, showering, or exercising to protect both the gold vermeil and gemstones from moisture and chemicals

• Avoid direct contact with perfumes, lotions, and hair products, as these can dull both the gold finish and the stones.

• Clean gently with mild soap, lukewarm water, and a soft brush; dry thoroughly and avoid ultrasonic cleaners.

• For purchases of $50 or more, store your jewelry in our complimentary keepsake container to keep each piece safe and organized.

• Wipe pearls gently with a soft, damp cloth after each wear to remove body oils and maintain their luster.

• Avoid contact with perfumes, hairspray, cosmetics, and acidic substances, which can damage both pearls and gold plating.

• Put on pearl jewelry last, after applying beauty products, and remove first when undressing to minimize exposure.

• For purchases of $50 or more, store your jewelry in our complimentary keepsake container to keep each piece safe and organized.

We want you to absolutely love your Keepsake! If you’re not completely happy with your jewelry, we’re here to help. You can return any unworn piece in its original packaging within 14 days of delivery. Simply email us with your order details and we’ll guide you through the quick and easy return process.

We’re grateful for your support and want every Keepsake to feel special. While we ask that customers cover return shipping, we promise to process your refund or exchange as soon as your jewelry arrives back with us. If you have any questions or concerns, please reach out!

If you’d like to return or exchange your jewelry, please email us at the address listed on our Contact page with your order number and the reason for your return or exchange. We’ll reply with simple instructions and next steps.

If you’d like to exchange your item for a different style (such as another birthstone), just let us know in your email. Once we receive and inspect your original piece, we’ll process your exchange promptly-subject to availability. If the new item costs more or less, we’ll coordinate the difference with you before shipping.

Returns and exchanges are accepted for unworn jewelry in its original packaging within 14 days of delivery. If you have any questions along the way, we’re always here to help make your Keepsake experience a positive one!

If you’d like to return your jewelry, please email us at the address listed on our Contact page with your order number and the reason for your return.

We’ll reply with simple instructions and next steps. Once your return is received and inspected, we’ll process your refund or exchange promptly. If you have any questions along the way, we’re here to help!